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American Dash Caps

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Customer Service

Shipping

Most dash cap orders will ship Ground UPS within 2-3 working days after order (this excludes weekends and holidays).  We are able to ship UPS Air to Canada, Puerto Rico, Alaska and Hawaii for an additional shipping charge.  Canadian shipping charges do not include customs, brokerage or tariff fees.  We do not ship the dash caps internationally except to Canada. All dash caps are shipped in large oversize boxes so they ship at oversize rates and not actual weight  If damage occurs during shipment please contact us within 7 days of receipt so a claim can be filed with the shipper.  State taxes are collected only for orders delivered within Washington State.

Warranty

Dash caps are warrantied against defects in workmanship or materials for the life of the vehicle.  All other products are warrantied for 18 months from date of invoice.  All warranties require that products be installed in accordance with manufacturer’s recommendations.  The warranty provides a replacement part.  It does not cover labor, field applied color coatings or consequential damages of any nature or description.  To qualify for a warranty replacement the “failed” portion of the original part along with the identification label glued to the back and a copy of the original invoice must be returned freight prepaid.

Dash caps exposed to direct sunlight will sometimes overhead and warp.  Warping is not covered by this factory warranty so please use a sunshade or face your vehicle away from the sun - especially in hot climates.


Return Policy

If we have made an error we will do everything possible to make it right.  We are committed to 100% customer satisfaction!

Prior to installation please inspect your order immediately to be sure everything is correct.  We offer the highest quality product available in the U.S.  You will have 10 days from date of delivery to remedy any problems regarding a material defect or workmanship.  No items will be returnable once installation has been attempted.  No items will be accepted for return or exchange if they have been used, cut, trimmed, glued, altered or damaged during installation.  It is the customer's responsibility to verify that they have received the correct product before installing it. Dash caps ordered incorrectly may be accepted for refund or exchange after they have been returned and inspected.  Painted dash caps are non-returnable.  A restocking fee will apply to all items returned for any reason other than shipping or warranty issues.  Items accepted for return must be returned in original packaging.  The customer is responsible for all shipping expenses

Returns must receive a return authorization from us - please contact us and we will furnish that number for you so your account can be credited correctly once the return is received.  Shipping charges are not refundable.  If it is our error we will pay all return shipping expense.  Any returns that do not meet our requirements will be refused and the customer will bear all costs for return shipping.  If you had free shipping included all actual shipping expenses will be the customer's responsibility.  If an item is returned because it was refused or undeliverable there will be a 30% restocking fee plus shipping expenses.

Privacy & Security

Customer information, whether public or private, will not be sold, exchanged, trasnserred or given to any other company for any reason whatsover.  The information that is collected upon placing an order is used only to provide a service and for no other purpose.  We are committed to the safety, security and privacy of our customers.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts the information. It is also important for you to protect against unauthorized access to your password and to your computer.  Your credit card information is not stored on our servers.  Our payment gateway provider keeps this information encrypted and secure.  All personal information is collected from a secure web page and encrypted for our customer's protection.  Cookies are alphanumeric identifiers that we transfer to our computer's hard drive through your web browser to enable our system to recognize your bowser.  This allows us to maintain the shopping cart and information you have given to us. 

Pricing

American Dash Caps LLC does not accept liability for typographical or product specification errors including pricing.  Prices are subject to change without notice.